National Health Authority (NHA)’s Post

Sophie, a clinic manager in London, knew that patient feedback was gold. But collecting it efficiently, without overwhelming patients or staff, was a challenge. Enter wa.expert and the WhatsApp API. They set up an automated system that invited patients to share their feedback directly through WhatsApp after their appointments. This approach felt personal and unobtrusive, leading to a surge in meaningful feedback. Armed with insights, Sophie and her team could make swift improvements, elevating patient care and satisfaction. The WhatsApp API had turned feedback collection from a chore into a key driver of quality improvement. #PatientFeedback #WhatsAppAPI #waexpert #QualityImprovement #HealthcareManagement

In 2020, the World Health Organization, WHO used WhatsApp as a platform to disseminate information about COVID-19. It is during the same period that Zuri Health was formed to mitigate the challenges experienced in the healthcare sector. Through the use of WhatsApp, individuals are able to consult doctors, make appointments, upload prescriptions and even book doctor home visits and lab tests. Through the use of AI integration on WhatsApp, we are able to provide an individualized patient experience. The appointment process is streamlined. You get to know which doctor you will be seeing and at what time. No more queueing only to be told that the doctor had to attend to a particular emergency. No more bias in terms of doctors seeing patients who seem to know them. Patients can easily describe their symptoms without having to pay exorbitant consultation fees. It is a disruption that proves preventative and curative healthcare can be made accessible via several platforms. WhatsApp could help you check what's up with your health. #patientexperience #zurihealth #affordablehealthcare #ai #healthcare

Abha app and its benefits Learn what is ABHA app and how will you avoid those long lines, after watching this video you will save time and energy I guarantee that. Share this information with others 🤝 Like and comment your doubts 👍 #ayushman #abha #digitalhealth #idcard #indiangovernment #hospital #hindi #abhaapp #ayushanbharat #qrcodes #doctor #medical #marketvsyou #marketvsyoubiz